The Great Ones Use Their Rolodex

What makes a great team?

Over the past few years, I’ve traveled the country in pursuit of the answers to this question. In that journey, I’ve asked the best sports coaches and some incredible corporate leaders for their input. Some of the greatest insight came from G.J. Hart, CEO of California Pizza Kitchens, as I asked why his dynamic organization continues to win in the marketplace—and in the hearts of its customers.

Among the company’s secrets: Granting wishes.

Yes. You read that correctly. A restaurant chain ensures its success by granting wishes.

California Pizza Kitchens is known for its creative takes on traditional recipes, but its recent partnership with the Make-A-Wish Foundation has placed the organization at the forefront of servant leadership.